NOBELLE PRIVACY POLICY
Last Updated: February 17th 2025
1. Introduction
Nobelle ('we,' 'our,' or 'us') is committed to safeguarding your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you engage with our website and services, including booking luxury concierge services such as private aviation, yacht charters, security, transportation, accommodations, and more.
By using our website and services, you agree to the terms outlined in this Privacy Policy.
2. Data We Collect
We collect and process personal data to provide our services effectively. This includes:
- Personal Information: Name, email address, phone number, billing details, and identification documents when required.
- Booking Information: Details of services booked, travel itineraries, preferences, and any special requests.
- Payment Details: Securely processed payment information to facilitate transactions.
- Communication Data: Emails, messages, or inquiries you send to us.
- Technical Data: IP address, device information, browser type, and website interaction details via cookies and analytics tools. We only collect information necessary to fulfill our services and improve user experience.
3. How We Use Your Data
We use your data to:
- Facilitate and manage your bookings efficiently.
- Provide customer support and respond to inquiries.
- Personalize and tailor services based on your preferences.
- Process payments securely.
- Improve website functionality and enhance your experience.
- Send updates, confirmations, and exclusive Nobelle offerings (only if you opt-in).
- Comply with legal and regulatory requirements. We do not sell your personal data to third parties.
4. How We Share Your Data
Your information may be shared with trusted partners to fulfill your bookings and enhance your experience, including:
- Service Providers: Private jet operators, yacht charter companies, chauffeurs, hotels, and security personnel.
- Payment Processors: To facilitate secure transactions.
- Legal & Regulatory Bodies: If required for compliance with laws and regulations. All partners are required to protect your data and comply with privacy regulations.
5. Data Security
We implement strict security measures to safeguard your personal data from unauthorized access, alteration, or disclosure. These include:
- Encryption protocols for sensitive data.
- Access controls to ensure only authorized personnel can access client information.
- Regular audits and security updates to protect against potential breaches. However, while we strive to protect your data, no digital transmission or storage method is 100% secure.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access & Correction: Request a copy of your data or correct inaccuracies.
- Data Deletion: Request the removal of your data unless retention is required by law.
- Marketing Preferences: Opt-in or opt-out of promotional communications at any time. To exercise your rights, contact us at [email protected].
7. Cookies & Tracking Technologies
Our website uses cookies and analytics tools to enhance user experience and improve our services. These include:
- Essential Cookies: Necessary for website functionality.
- Performance Cookies: Collect anonymized data to optimize website performance.
- Marketing Cookies: Personalize offers and content based on browsing behavior (only if consented). You can adjust your cookie preferences via your browser settings.
8. International Data Transfers
As Nobelle operates globally, your data may be transferred and stored in jurisdictions with varying data protection laws. We ensure compliance with applicable regulations to maintain a high standard of data security.
9. Data Retention
We retain your personal data only as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, or resolve disputes.
- Booking information: Retained for service records and regulatory compliance.
- Contact inquiries: Retained until resolved, unless further communication is required.
- Payment records: Retained as required by financial regulations. After expiration of retention periods, data is securely deleted or anonymized.
10. Contact Information
For any privacy-related inquiries, requests, or concerns, you may contact us at: Nobelle Concierge FZ-LLC FDRK6479 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates [email protected] +971 56 260 6022
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Any modifications will be posted on our website, and significant updates will be communicated to you directly.
This Privacy Policy is designed to align with GDPR, CCPA, and other relevant data protection laws. If you require additional clauses or adjustments based on specific legal requirements in your jurisdiction, let us know!
